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Greenleaf Products prides itself  on going the extra mile to utilize the best freight carriers for  service at reasonable rates. Unfortunately, freight damage may still  occur.

It is the responsibility of the consignee to inspect all shipments before accepting goods from any carrier.

Greenleaf assumes no responsibility for damages occurring in transit.  All deliveries with missing items or visible damage, (ripped, dented,  broken, crushed, etc.) must be noted on the bill of lading or delivery  receipt and immediately reported to Greenleaf. Damages and freight claims will  not be processed after 10 business days of accepting delivery. No  Exceptions.

• Any issue(s) MUST be notated on the Receipt of Delivery or Bill of Lading.
• Contact Greenleaf Products Customer Care Center.
• Greenleaf will contact the carrier, fill out the appropriate paperwork and file the freight claim.*
• Greenleaf will send the customer replacement(s) at no charge.*
• Customer must be compliant with carrier’s reasonable requests for viewing and inspecting packages.
• Greenleaf is unable to file claims that are sent Collect or 3rd Party Collect.

Note: Once you/your customer signs, you/they take possession/ownership of the product.

• You or your customer (in case of drop ship) is responsible for  contacting the carrier, filling out the appropriate paperwork, and  filing the freight claim. The company or individual filing the claim  will be reimbursed by the freight carrier.
• If a replacement shipment is requested, a new sales order must be submitted through our Customer Care Center, or by email at info@greenleafproducts.org.
• The same carrier must be used for the replacement order.

It is the customer’s responsibility to inspect the products within a  reasonable time frame. Concealed damage claims must be filed within 10  days of the receipt of the shipment. No Exceptions.